Cancelling And Complaints

1. What do I do if I have a complaint about Bicy Insurance?

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim you should in the first instance contact Supercover’s Customer Services Director. The contact details are:

The Customer Services Director, Waterside House, 20 Riverside Way, Rockingham Road, Uxbridge, UB8 2YF

Tel: 0203 794 9304 Email: complaints@supercoverinsurance.com

Please ensure your policy number is quoted in all correspondence to assist a quick and efficient response.

In the event you remain dissatisfied and wish to make a complaint, you can do so by contacting the following:

The Customer Relations Manager, UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, LS10 1RJ.

Tel: 0345 218 2685 Email: customerrelations@ukgeneral.co.uk

2. What if I need to cancel my Bicy Insurance policy?

Your right to change your mind (cooling off period):

You may cancel the insurance, without giving reason, by sending written notice to Supercover and returning the insurance documents within 14 days of it starting or (if later) within 14 days of you receiving the insurance documents.

You will receive a full refund of all premium paid provided that no claim has been made and you do not intend to make a claim.

Cancellation after the cooling off period:

If you pay your premium by monthly instalments there will be no refund because you will have only paid for the cover you have already received.

If you pay the premium annually then provided no claim has been made you will receive a proportionate refund of the annual premium less an administration fee equal to 25% of the annual premium with a minimum fee applying of £10.

To cancel your policy please write to:

Bicy Insurance Waterside House, 20 Riverside Way, Rockingham Road, Uxbridge, UB8 2YF

or by telephoning 0203 794 9304, or email sales@bicyinsurance.com